Take a leadership role in customer operations with a technology organization based in Calgary, Alberta. As the Senior Director, you will drive operational growth and efficiency while enhancing customer experience. Our client is a global technology company seeking an accomplished Senior Director, Customer Operations to join their leadership team. This enterprise-level position requires someone with a balance of strategic vision and hands-on problem-solving skills. You will connect customer experience with processes and technology, improving service delivery across multiple teams.

Key Responsibilities
• Oversee broad customer operations and service delivery
• Develop strategies to meet business growth and expectations




• Establish performance standards across the customer life cycle
• Monitor service performance to proactively address gaps
• Lead initiatives to modernize customer operations

Requirements:
• Bachelor's degree in Business or related field
• 12+ years of leadership experience in operations
• Robust understanding of commercial and financial performance
• Proven track record in process improvement
• Comfortable in a high-growth environment Leverage your expertise to improve operations and customer satisfaction in a leading technology enterprise.

📌 Senior Director of Operations in Calgary
🏢 Forge Performance Group
📍 Calgary