Elevate customer experiences at TransUnion as a Consumer Operations Support Specialist. This hybrid role combines virtual work with in-office collaboration to manage onboarding and operational needs. Join the Canada Enablement Team responsible for customer enablement codes. This role requires a solid foundation in customer service and operations, particularly in the Financial Services industry. You will manage complex inquiries and drive issues to resolution while prioritizing workflow effectively.

Key Responsibilities
• Manage customer onboarding, implementation, and maintenance activities
• Coordinate internal and external stakeholder communications
• Review and prioritize ticket queues while meeting SLAs
• Conduct process training for team members and new hires
• Implement process enhancements by analyzing operational trends

Requirements:
• 4-6 years of experience in customer service or operations
• Familiarity with Salesforce and data analysis
• Advanced knowledge of onboarding and support processes
• Robust analytical and problem-solving skills
• French fluency is an asset Drive customer satisfaction and operational excellence with your expertise at TransUnion.

📌 Customer Operations Specialist (Toronto)
🏢 TransUnion
📍 Toronto