A leading digital consultancy seeks a Director for their Zendesk (CCaaS) practice. The ideal candidate will drive cutting-edge implementations and partner with technology vendors to enhance customer experience. Responsibilities include P&L; management, developing scalable delivery frameworks, and leading complex engagements with enterprise clients. Candidates should have 10+ years experience in contact center technology, strong leadership skills, and proven track records in practice leadership. A competitive salary package, including healthcare and performance bonuses, is offered.