Senior Operations Leader

Full-Time | Remote - Mississauga

Build the operational engine behind a growing medical-legal organization

MedMatch Recruitment is partnering with an established medical-legal services organization to recruit a strategic and results-driven Senior Operations Leader .

This highly visible leadership role will oversee operational performance across the organization’s Independent Medical Evaluation service s. You will lead workflow optimization, technology and AI adoption, people management, and cross-functional alignment—creating more efficient, scalable systems without compromising quality or compliance.

Reporting directly to executive leadership, you will play a central role in translating business strategy into measurable operational results.

What You’ll Lead

Operational Excellence and Process Improvement

- Assess and continuously improve workflows across intake, scheduling, evaluation coordination, report production, quality assurance, and delivery.

- Identify operational bottlenecks and design practical, scalable solutions.

- Establish and monitor KPIs and service-level agreements related to quality, productivity, turnaround times, and on‑time delivery.

- Lead root-cause analysis and implement long-term solutions to recurring operational challenges.

- Develop dashboards and reporting tools that provide leadership with real-time visibility into operational performance.

- Ensure systems and processes can support continued business growth and expansion.

Technology, AI and Automation

- Identify opportunities to reduce manual work through generative AI, workflow automation,



and improved system integration.

- Lead the implementation and adoption of technology that enhances quality, efficiency, and scalability.

- Work with software and IT vendors to optimize case-management systems and integrate new solutions into the existing technology environment.

- Evaluate the return on investment of technology and process‑improvement initiatives.

- Ensure new tools are introduced responsibly and in alignment with quality, privacy, and compliance requirements.

Organizational Alignment and Change Management

- Act as the operational link between clinical, administrative, business development, finance, and executive teams.

- Lead change‑management initiatives by clearly communicating objectives, training employees, and supporting the adoption of new processes and systems.

- Develop and maintain standard operating procedures, training resources, and onboarding programs.

- Build a culture of accountability, collaboration, continuous improvement, and operational discipline.

People and Administrative Leadership

- Lead employees across operations, administration, support services, and physician and healthcare professional assessor coordination.

- Oversee hiring, coaching, performance management, career development,



and succession planning.

- Establish clear responsibilities, decision‑making authority, and accountability across teams.

- Manage reporting schedules, resource allocation, and cross‑functional coordination.

- Provide executive leadership with regular updates on operational performance, risks, priorities, and improvement initiatives.

- Collaborate with business development and finance to support growth targets and broader business‑planning initiatives.

Business Planning and Strategy

- Partner with executive leadership on annual and quarterly business planning.

- Translate strategic priorities into practical operational roadmaps with clear goals, timelines, and accountability.

- Forecast operational capacity based on business growth and the expansion of the evaluator and provider network.

- Support budgeting and resource planning for operations, staffing, and technology.

- Ensure operational capabilities are aligned with the organization’s short- and long‑term growth objectives.

What You Bring

Required Qualifications

- At least five years of progressive operations leadership experience, ideally within medical-legal services, Independent Medical Evaluations, healthcare administration, legal services, or another regulated and deadline‑driven environment.

- A demonstrated record of successfully redesigning workflows and leading process‑improvement initiatives with measurable results.

- Hands‑on experience implementing generative AI tools or automation platforms within business operations, s

📌 Senior Operations Leader (Mississauga)
🏢 MedMatch Recruitment
📍 Mississauga