Drive AI infrastructure innovation as the Technical Solutions Development Manager at Google Cloud in Waterloo, ON. Lead troubleshooting efforts and customer issue resolution, working in a non-standard shift environment. This role focuses on managing complex customer challenges related to AI/ML deployment. As a leader, you will develop expertise in troubleshooting across the hardware-software interface. You'll be key to ensuring rapid resolution times for clients while collaborating with product teams to enhance service quality.

Key Responsibilities
• Diagnose and resolve customer issues on AI/ML infrastructure
• Enhance understanding of AI workloads and hardware architectures
• Act as a consultant for internal teams and stakeholders




• Collaborate with Product and Development teams for improvements
• Monitor customer escalations and lead effective solutions

Requirements:
• Bachelor’s degree in STEM or equivalent experience
• Experience with Linux/Unix systems
• Familiarity with AI/ML hardware and frameworks
• Knowledge of container orchestration tools
• Strong troubleshooting skills across technology stacks Lead Google Cloud’s initiatives by applying your technical expertise to shape customer experiences.

📌 Compute Solutions Development Manager at Google Cloud (Toronto)
🏢 Google
📍 Toronto