Are you an experienced Service Now Systems Administrator looking for a new opportunity?
Working with one of our top financial clients, this role calls for a Service Now Administrator-CSA/Banking. This position involves managing and optimizing the Service Now platform to support IT service management processes, ensuring stability, security, and performance.
Pay rate range (CAD): $65.23/hr– $75.28/hr
Responsibilities Manage and maintain the Service Now platform, ensuring optimal performance and availability
Lead system configuration, customization, and integration with existing ITSM processes
Perform system upgrades, patches, and deployments on multiple Service Now instances
Troubleshoot and resolve production issues, performing root cause analysis and implementing corrective actions
Develop and implement solutions adhering to IT Service Management policies and standards
Collaborate with project teams, vendors, and stakeholders to define scope and deliver technical solutions
Conduct architecture, design, and code reviews for Service Now configurations and integrations
Provide 24x7 support during on-call rotations and perform off-hours maintenance as required
Maintain documentation of system configurations, processes, and technical procedures
Ensure compliance with security policies and frameworks relevant to the platform




Desired Skill-Set 5+ years of experience as a Service Now Systems Administrator
CSA certification (critical requirement)
Solid knowledge of Service Now platform configuration, management, and troubleshooting
Excellent communication and stakeholder management skills
Experience with ITSM processes and best practices
Ability to troubleshoot complex issues and lead resolution efforts
Nice to Have Development experience within Service Now (e.g., scripting, custom app development)
Previous experience in banking or financial services
ITIL certification or familiarity with ITIL frameworks
Beach Head is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. Beach Head or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.
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📌 Servicenow administrator-csa/banking (Toronto)
🏢 BeachHead
📍 Toronto