IT Advantage is seeking a Senior Help Desk Analyst to provide front line support for a public sector education initiative. You will troubleshoot issues, manage tickets, and ensure access to enterprise applications for a large user base.
You will work with external stakeholders and internal teams, document processes, and maintain knowledge bases to improve resolution times and system stability across multiple applications.
📌 Senior Help Desk Analyst — Enterprise App Support (Ottawa)
🏢 IT Advantage
📍 Ottawa
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