Permanent Schedule: Monday to Friday | 5x2 | In Office Are you a highly organized professional who thrives in a fast-paced service workplace? Do you enjoy coordinating multiple priorities, building strong relationships, and ensuring exceptional customer experiences? Finning is seeking a Service Coordinator to join our Grande Prairie team. In this role, you will be a critical link between customers, service teams, and internal stakeholders, helping drive efficient repair execution and supporting the delivery of world-class service. As a Service Coordinator, you will oversee administrative coordination throughout the maintenance and repair process, from service request creation through to final invoice readiness. Your strong attention to detail, problem-solving skills, and ability to manage competing priorities will contribute directly to operational excellence and customer satisfaction. Service Request & Planning Coordinate and prepare service request documentation to support Maintenance Customer Order (MCO) creation. Compile customer account information, service history, warranty details, marketing programs, and supporting documentation. Review service scope, budget, and schedule requirements to ensure accuracy and alignment. Identify risks, concerns, or potential impacts to service delivery and communicate them proactively. Support governance and quality control processes before repair work begins. Service & Repair Coordination Partner with Service Supervisors, Service Support Representatives, and technicians during repair execution. Maintain accurate updates in service systems, scheduling tools, and job documentation. Coordinate transportation, contractor services, site access requirements, and technician clearances as needed. Schedule and support pre-job, mid-job, and post-job meetings. Track repair progress, monitor commitments, identify risks, and elevate issues when necessary. Support warranty, goodwill, and cost adjustment processes throughout the repair lifecycle.



MCO Closure & Quality Assurance Ensure all documentation, labour entries, billing requirements, inspections, and service reports are complete. Coordinate final review activities and support invoice readiness. Maintain accurate and complete records in accordance with Service Excellence standards. Strong administrative and coordination capabilities. Collaborative approach with strong relationship-building skills. Mechanical aptitude and interest in equipment or service operations. 2-4 years of experience in: Service or maintenance coordination ~ Document control ~ Construction, oilfield, forestry, mining, or heavy equipment industries ~ Field or shop service support environments Post-secondary education in: Business Administration Administrative Management Business Management Related disciplines You are someone who: Puts customers first and delivers exceptional service. Is comfortable identifying risks and driving solutions. At Finning, you'll be part of a team that supports some of the most essential industries in Western Canada. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

📌 Medical Services Coordinator (Grande Prairie)
🏢 Finning International
📍 Grande Prairie