The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key collaborative partner in ensuring the accuracy, consistency, and continuous improvement of all next-generation forecasting deliverables, including Monthly Capacity Reviews (MCRs), transforming operational data into actionable insights that enable accurate capacity planning, optimal staffing decisions, and strong operational performance. You will champion the delivery of high-quality forecasting models and routines while partnering with data and workforce teams to ensure all deliverables meet business requirements and are successfully communicated to stakeholders. Your strategic leadership will drive continuous improvement in forecasting accuracy, data quality, and model performance. Responsible for leading the end-to-end delivery of Nextgen forecasting products and services within WMO, ensuring successful collaboration with data partners and workforce teams Partner with data partners to ensure the successful delivery of all weekly and monthly forecasting deliverables, including MCRs, quality assurance reviews, and ad-hoc analytical requests Establish and maintain rigorous standards for forecast accuracy, implementing monitoring and reporting mechanisms to track performance against key metrics and SLAs Take ownership of identifying and implementing forecasting model improvements, leveraging advanced analytics techniques to enhance predictive accuracy and drive better business outcomes Monitor historical and forecasting data for quality issues, working proactively with workforce and data partners to identify root causes,



implement corrective actions, and prevent recurrence Establish data governance frameworks that ensure accuracy, consistency, and auditability of all forecasting inputs and outputs Communicate forecast insights and recommendations to leadership, demonstrating data storytelling skills to translate complex analyses into clear, actionable business narratives Establish and oversee data quality frameworks, identifying and resolving accuracy issues proactively Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide Post-graduate degree/experience in related field(s) Advanced proficiency in reporting analytics (advanced Excel) Proficiency in SQL and/or general-purpose programming languages (e.g., Python) Certified Product Owner and/or related Agile leadership training MBA or equivalent We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including performance-based bonuses, flexible advantages and competitive compensation Leaders who support your development through coaching and managing opportunities A unique chance for personal and professional growth Analytics, Communication, Creative Visioning, Data Analysis, Excel Reports, Forecasting, Long Term Planning, Organizational Leadership, Problem Solving, Process Innovation, Strategic Thinking, Workforce Planning Full time Platform: PERSONAL & COMMERCIAL BANKING

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📌 Senior Manager, Forecast Delivery, Personal and Commercial Operations (Toronto)
🏢 RBC
📍 Toronto