Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator .

Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.

To get a taste of the work environment at Kontron Canada, watch the following video in French:

Job Purpose

Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a central point between customers, internal and external functions to ensure an efficient flow that is compliant and aligned with contractual and regulatory commitments.

Key Responsibilities

- RMA lifecycle coordination: Coordinate all activities related to avionics RMAs, including case opening, receiving, sorting, internal routing, follow-up, and closure;
- Operational follow-up and visibility: Ensure daily follow-up of RMA cases (WIP, status, bottlenecks, priorities, delays) and maintain clear visibility for all stakeholders;
- Planning and prioritization: Plan and prioritize RMA cases in collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized flow;
- Communication and cross-functional coordination: Act as the primary point of contact for RMA cases and ensure effective communication with internal teams, as well as with customers;
- Reports and performance indicators: Produce periodic status reports, track key performance indicators (KPIs), and promptly flag critical cases requiring escalation;
- Escalation Management: Identify at-risk situations (delays, quality or technical issues) and ensure proper follow-up until resolution;
- Continuous Improvement: Participate in continuous improvement initiatives by identifying root causes of delays or inefficiencies and proposing corrective actions;
- Deliverables compliance:



Validate that work performed matches the customer request, follow up on required POs, and approve repair reports against regulatory and contractual requirements;
- Other Related Duties: Perform any other related tasks as required.

You Will Impress Us If You Have

- Education: Technical bachelor’s degree or technician diploma with relevant experience, or any equivalent combination of education and experience;
- Specialization / Training: Avionics or regulated industrial environments;
- Experience: Relevant experience in planning, RMA coordination, avionics operations, MRO, or a similar regulated environment;
- Profile: Strong organizational, coordination, and communication skills, high level of attention to detail, autonomy, and prioritization ability, proven ability to work effectively with cross‑functional teams, comfortable managing multiple files in a fast‑paced environment;
- Knowledge: RMA processes and repair flows, traceability, quality documentation, and compliance requirements, use of ERP/MRP systems and office tools (Microsoft Office);
- Assets: Specialization/training in avionics or repair operations (MRO), knowledge of SAP (ERP), exposure to regulated environments (FAA Part 145 / Part 21);
- Languages: Proficiency in French and English (spoken and written). English is required for communication with our international customers.

How About An Exceptional Work Environment Including

- A competitive salary;
- A generous vacation policy and a large number of personal days;
- An advantageous collective insurance program, including telemedecine;
- A collective RRSP program in which Kontron Canada contributes;
- Good balance between work-family-personal life;
- Social and sports activities, including access to a volleyball and soccer field;
- Various training for your professional development;
- A stimulating career path in various sectors of activity;
- Dedicated days for individual and team innovation projects;
- A up-to-date facility with state of the art equipment;
- And much more…

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📌 RMA Coordinator (Boisbriand)
🏢 Kontron Europe
📍 Boisbriand