Principal Delivery Manager
Global Softwareconsultancy
Halifax(hybrid)
Asa Principal Delivery Manager,youwillbeaccountableforleadingthedeliverycapabilityforthe Sectorinthe Digital Servicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio.
Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues. Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers. Ownsasectorviewofdemandforpeopleandworkswith BUOperationstomanageourdeliverycapability. Youwillhaveoversightandsupport Customer Success,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery.
Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired.
You Will Be Responsible For
Leading&championingateam;–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow:
Putpeoplefirst&developothers;–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance
Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals.
Haveaccountabilityforstaffingandon-boardingofnewteammembers.
Actastheescalationpointforissuesrelatingtoanindividual,teamorproject.
Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders.
Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors.




Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.). Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance.
Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds. Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingthe ROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately. Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers.
Understandcurrentthinkingfromthe Technology, Experience Designand Consultingcapabilitiesanddrivealignmentaccordingly.
Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject.
Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency
Innovationand Continuous Improvement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess
Youwillalsosponsorinitiativeswithinyourcapabilityorwider BU. Understandcurrentthinkingfromthe Technology, Experience Designand Consultingcapabilitiesanddrivealignmentaccordingly.
Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredeveloped Workwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity.
Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes. Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle. Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate
Developingbusiness-Supportfuturegrowthbyworkingcloselywith Regional Sales Directors,

📌 Principal delivery manager (Halifax Regional Municipality)
🏢 MPA Recruitment
📍 Halifax Regional Municipality