We are seeking a highly experienced and strategic leader to join our Third Party Risk Management (TPRM) function as a Director, Line 1 B. This role is accountable for leading the Quality Assurance and governance oversight function across Vendor Information Security Management (VISM), Vendor Governance Management (VGM), and Sourcing. The Director will lead and manage a team, providing clear direction, oversight, and ongoing development, while ensuring procurement-related third-party risk activities are executed in line with internal policies, audit expectations, and regulatory requirements. The successful candidate will bring deep expertise in audit, regulatory compliance, and Risk & Control Self-Assessment (RCSA) and will serve as a key point of contact for regulators (e.g., OSFI), Internal Audit, and Second Line Risk. This role requires a strong, confident leader with a strategic and critical mindset, capable of influencing stakeholders, challenging constructively, and delivering consistent, high-quality outcomes.
Position Responsibilities: Quality Assurance & Control Oversight Lead and execute a comprehensive Quality Assurance Program across VISM, VGM, and Sourcing teams
Ensure all activities are completed in accordance with defined TPRM processes, system requirements, and documentation standards
Identify, challenge, and elevate non-compliance, including: Contracts executed prior to completion of required risk assessments
Perform effective challenge on risk assessments, including PSQ outputs that did not trigger IRQ where further review is warranted
RCSA Ownership & Risk Governance Own and lead all Procurement-related RCSAs, including design, execution, and ongoing monitoring
Ensure risks and controls are clearly defined, consistently applied, and aligned to enterprise and regulatory expectations




Provide clear, defensible articulation of risk positions using audit and regulatory language
Oversee governance of: Key Risk Indicators (KRIs) Centralized issues management and remediation tracking Risk data accuracy and reporting integrity
Regulatory, Audit & Compliance Engagement Act as a primary point of contact for: Regulators (including OSFI), Internal Audit, and Line 2 Risk Lead responses to: Regulatory reviews and examinations Internal audit inquiries and testing Supplier due diligence and external questionnaires
Ensure all outputs are accurate, consistent, evidence-based, and defensible
Policy, Guidelines & Advisory Develop and maintain TPRM guidelines, processes, and playbooks aligned to regulatory expectations Provide guidance to business units on: Handling supplier confidential documentation requests Application of TPRM requirements in complex or non-standard scenarios (e.g., exceptions, travel-related vendors)
Leadership & Strategic Direction Lead, manage, and develop a high-performing team, providing clear direction, priorities, and performance expectations Set and execute a strategic vision for Quality Assurance and TPRM governance Foster a culture of accountability, integrity, and continuous improvement Apply a critical and independent mindset to challenge processes, identify gaps, and strengthen the control environment Build team capability through training, coaching,



and ongoing development Partner with senior stakeholders across Procurement, Risk, and Business Units to influence outcomes and strengthen risk management practices
Required Qualifications: 10+ years of experience in Third Party Risk Management (TPRM), Operational Risk, Audit, or Compliance
Deep expertise in: Audit practices and regulatory expectations RCSA frameworks, control design, and risk assessment methodologies
Strong experience engaging with: Regulators (e.g., OSFI) Internal and external audit functions
Proven ability to communicate complex risk positions using audit-grade, regulator-ready language
Demonstrated experience leading and managing teams and delivering high-quality outcomes
Preferred Qualifications: Strong leadership and people management capability
Strategic thinking with a forward-looking risk mindset
Critical thinking and effective challenge capability
Executive presence and robust stakeholder influence
Fluency in audit and regulatory language with the ability to produce defensible outputs
High degree of integrity, accountability, and sound judgment
When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/Jo

📌 Director, third party risk management – quality assurance (Toronto)
🏢 Manulife/John Hancock
📍 Toronto