Support financial advisors remotely from Montreal as a bilingual IT Service Desk Specialist using French, English, and troubleshooting skills.

Infotek Consulting is hiring for a six-month contract with a leading Canadian financial services organization. You will provide first-line technical support to advisors, assistants, and multi-advisor firms. Structured training, coaching, and team support are provided.

Key Responsibilities:

- Answer calls from the advisor community
- Troubleshoot hardware and software issues
- Ask questions to identify problems and solutions
- Explain fixes in clear, easy language
- Document calls and escalate issues when needed

Requirements:

- One-plus year in call center or technical support
- Fluency in spoken and written French and English
- Strong troubleshooting and problem-solving skills
- Strong de-escalation skills under pressure
- High school diploma

Apply your bilingual communication, technical troubleshooting, and customer service skills supporting financial advisors through remote service desk assistance.

📌 Bilingual IT Service Desk Specialist (Montreal)
🏢 Infotek Consulting
📍 Montreal