Drive loyalty campaigns and customer relationship marketing for Home Hardware from a hybrid corporate office model in St. Jacobs. Use analytics and retail expertise to support growth.
As a Loyalty and CRM Specialist, you will execute Home Hardware’s mass loyalty marketing initiatives. Your work spans campaign development, partner programs, Dealer support, staff training, and promotional planning. You will apply loyalty and CRM principles, Google Analytics, and project management skills across retail initiatives.
Key Responsibilities:
- Execute accumulation, redemption, and targeted partner loyalty campaigns
- Build promotional plans, tactics, targets, and performance reviews
- Develop Dealer communications, training materials, and onboarding content
- Manage relationships with strategic and agency partners
- Analyze member behavior and recommend campaign improvements
Requirements:
- Bachelor’s degree in Business or Marketing
- Three to five years of relevant experience
- Expertise in retail loyalty and CRM principles
- Solid analytics skills, including Google Analytics knowledge
- Onsite availability three days weekly in St. Jacobs
Apply retail marketing, customer analytics, and loyalty expertise to strengthen Home Hardware’s campaigns, partnerships, and Dealer engagement.