Drive measurable customer value at PowerSchool through outcome alignment, adoption management, and strategic success planning in a SaaS setting.

As a Senior Customer Success Manager, you will align district goals with PowerSchool solutions and cross-functional capabilities. The work spans value realization, customer health, renewal readiness, and partnership growth. You will advise executive sponsors and coordinate strategic account priorities.

Key Responsibilities:

- Define outcomes, success criteria, and value metrics with customers
- Orchestrate Support, Services, Product, Sales, and Alliance teams
- Lead adoption programs tailored to customer maturity
- Forecast health and attrition risk using customer signals




- Drive renewal readiness and support expansion opportunities

Requirements:

- Bachelor’s degree or equivalent practical experience
- Five-plus years in Customer Success, Account Management, or Consulting
- Experience in SaaS or technology-enabled customer-facing environments
- Understanding of value realization, adoption, health, and lifecycle management
- Working knowledge of CRM and customer success platforms

Bring strategic customer success, analytical insight, and executive communication to PowerSchool’s value-focused SaaS partnerships.

📌 Senior Customer Success Manager SaaS (Canada)
🏢 PowerSchool
📍 Canada