Support public inquiries and complaint resolution as an Information and Early Resolution Officer in Halifax, with permanent employment.

The Department of Labour, Skills and Immigration seeks a Clerk 4 to explain legislation and complaint processes. You will process recruiter licence and employer registration applications while supporting audits and early resolution. The position reports to the Manager, Foreign Worker Program.

Key Responsibilities:

- Respond to phone and email inquiries about legislation and complaints
- Process recruiter licence and employer registration applications
- Administer employer self-audits for legislative compliance
- Complete data entry and licensing administration
- Facilitate complaint resolution discussions with involved parties

Requirements:

- High school education plus five years related experience
- Robust interpersonal and communication skills
- Ability to explain complex information clearly
- Experience deescalating frustrated individuals respectfully
- Microsoft Excel and Outlook proficiency

Apply your communication, organization, critical thinking, and problem-solving skills to public service work in Halifax.

📌 Information and Early Resolution Officer (Canada)
🏢 The Government of Nova Scotia
📍 Canada