INTERNAL/EXTERNAL

Job Title: Homelessness and Addiction Recovery Treatment (HART) Hub Intake Worker Position Type: Full-Time, Bargaining Unit, PermanentNumber of Positions 1Reason for Posting Existing VacancyRate: $29.40 per hourVacation: 4 weeks to startBenefits: Group benefits with Life Insurance, AD&D;, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours: 37.5 hours per weekSupervisor: Senior Manager, HART HUB Intake and Critical Time Intervention TeamPosting Date: October 19, 2026Application Deadline: October 30, 2026Location: 187 Queen street E., 40 Oak St, 465 Dundas St E; various off-site locations if needed

Why Fred Victor?For over 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

This position is part of Fred Victor Centre’s Health Services’ team for the Homeless and Addiction Recovery Treatment (HART) Hub. Eligibility for HART Hub include homelessness, severe mental health challenges, substance use or concurrent disorder challenges and high-intensity emergency and hospital visits, and high-intensity use of the system. Clients are supported through an intensive case management model (ICM) or Critical Time Intervention (CTI) model to obtain and retain housing and access a wide range of health and non health services that assist recovery from substance use and improve client outcomes. The teams will work within the Health Services Community Model of Service that relies on strength-based approach, housing first, recovery based and client centered services. The HART Hub Intake Worker plays a critical role in facilitating access to low barrier care.Our work is grounded in the lived experience of the clients and the communities we serve and the principles of:antiracism, anti-oppression, health equity, social determinants of health, and excellence. We are agile, learning and always willing to try innovative things. We provide high-quality mental health case management services and housing stabilization services to individuals with history of chronic homelessness with severe & persistent mental health difficulties.Our programs work closely with its formal community partners such as hospitals, housing providers, primary care, landlords, formal mental health and addiction systems & internal partners.

Does this sound like work you want to be a part of?We offer a cooperative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

Intake, Referral & Coordination

- Completes intake and consent as the first point of contact, responding to inquiries and providing initial support to prospective clients.
- Assesses client eligibility, support in completing intake forms, completion of referrals, and follow-ups
- Maintains communication with clients, referring workers, and service providers to ensure smooth service access.
- Follows up on missed appointments, tracks referrals, and redirects ineligible clients to appropriate resources.
- Works collaboratively with external partnership organizations and supports clients with cultural sensitivity and professionalism.
- Works in collaboration with CTI Worker to connect clients to services identified as being relevant by the client

Administration

- Maintain accurate client records and data in line with privacy policies.
- Engage in supervision, team meetings, training, evaluations, and organizational planning.
- Participate in program evaluations, client survey processes, and other research and evaluation processes as required
- Participate in the strategic direction and processes of the organization
- Adhere to all Fred Victor Policies including health and safety and privacy and confidentiality
- Participate in other duties as assigned

Crisis Prevention & Intervention

- Intervene during crises, coordinate emergency services, and support recovery and follow-up care

What You Bring to the Team:

- Degree in Social Work, or Diploma in social services with significant experience
- At least 2 years of mental health and addictions case management experience working with people experiencin

📌 Homelessness and Addiction Recovery Treatment (Canada)
🏢 Fred Victor
📍 Canada