Bilingual Merchant Support Specialist (French/English)

Canada

Hybrid - Montreal

*Please note this is a bilingual position requiring full fluency in English and French

The world of payment processing is rapidly evolving, and businesses are seeking loyal, strategic partners to help them grow.

WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission

A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability.

Merchant Support Specialists will learn to adapt to recent developments as they happen while establishing a long-term career path within the fintech industry.

Key responsibilities include, but are not limited to:

- Shifts: 24/7
- Answer inbound customer service and technical support calls from our merchants.
- Answer inbound customer service and technical support calls from our merchants.




- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.

Qualifications include, but are not limited to:

- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- High school diploma or equivalent

Fluent in Both French and English

Working Language

- English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
- French (written and spoken) is required for any position located within Quebec

___________________________

Nous sommes actuellement à la recherche de candidats sympathiques, diligents et doués en technologies,



disponibles 24 heures sur 24 et 7 jours sur 7, pour rejoindre notre équipe de support aux marchands.

En tant que spécialiste, support aux marchands, vous apprendrez à vous adapter aux nouveaux développements tout en établissant un plan de carrière à long terme dans le secteur des technologies financières

Tâches principales / Responsabilités:

- Répondre aux appels entrants du service client et du support technique de nos commerçants en anglais et en français;
- Tirer parti des ressources de documentation et de support pour effectuer des tâches avec précision;
- Travaillez par équipes de 7,5 heures – nous exigeons une disponibilité 24 heures sur 24, 7 jours sur 7, y compris les week-ends et/ou les jours fériés;
- S'appuyer sur le professionnalisme et le tact pour résoudre des situations occasionnellement critiques ou difficiles dans les meilleurs délais;
- Identifier les tendances et en rendre compte pour promouvoir l'amélioration continue des processus;
- Effectuer toute autre tâche connexe jugée essentielle au succès de l'entreprise et à la satisfaction de nos commerçants.

Vous êtes la personne idéale pour ce poste si:

- Vous aimez travailler au sein d'une équipe tout en assumant vos responsabilités personnelles.
- Vous appréciez la création d'un travail de haute qualité.
- Vous êtes capable d'exécuter des processus bien documentés et de rechercher des solutions lorsqu'il y a des lacunes dans la documentation des processus.
- Vous êtes stimulé par le développement des compétences professionnelles et

📌 Bilingual Merchant Support Specialist (Canada)
🏢 Nuvei
📍 Canada