ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

What matters to you?

Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.

JOB SUMMARY

The Central Intake Coordinator serves as the primary point of contact for referrals to Siloam Mission's housing, MTCU, and specialized Case Worker programs. The position is responsible for coordinating referrals, completing preliminary eligibility screening, maintaining accurate records, and connecting applicants with the appropriate departments for further assessment and approval.

Working collaboratively with internal departments and external service providers, the Coordinator supports timely and productive access to services, maintains centralized referral and caseload information, and contributes to program reporting and continuous improvement.

KEY DUTIES & RESPONSIBILITIES

Centralized Intake and Referral Coordination

- Serve as the primary point of contact for internal and external referrals to Siloam Mission housing, MTCU, and specialized Case Worker services.
- Complete preliminary eligibility screening, review required documentation,



and direct referrals to the appropriate department for secondary assessment and approval.
- Communicate with referral sources regarding eligibility, outstanding documentation, referral status, decisions, and next steps.
- Coordinate referrals and warm handoffs between internal departments and external service providers, including hospitals, housing providers, community organizations, and Naatamooskakowin partners.
- Identify and elevate urgent, complex, or unclear referrals, as well as emerging intake delays or capacity concerns.
- Maintain effective working relationships and support respectful, person-centred, trauma-informed, and culturally responsive communication with community members and service partners.

Housing Intake

- Maintain housing application records, eligibility lists, and waitlists in collaboration with Property Administration and housing staff.
- Monitor housing availability and coordinate the referral of eligible applicants for further assessment and approval decisions.
- Transfer approved applicants and relevant documentation to Property Administration/housing staff for move-in coordination and tenancy administration.

MTCU Intake

- Screen MTCU referrals from hospitals, shelters, and internal referrals,



using established eligibility criteria and forward eligible referrals to the designated MTCU representative for clinical interviews.
- Communicate preliminary eligibility outcomes and authorized admission decisions to referral sources, escalating uncertain or clinically complex referrals as appropriate.
- Maintain eligibility lists and waitlists.

Case Worker Referral and Caseload Coordination

- Receive and screen external referrals to specialized Case Worker programs, including Transition Services, Housing Loss Prevention, and other funded services, in accordance with established eligibility and funding requirements.
- Use centralized tracking tools to identify potential Case Worker availability based on funding allocations, competency levels, and caseload capacity.
- Recommend Case Worker assignments to the Case Worker Manager for approval and communicate approved assignments to the appropriate parties.
- Coordinate incoming and outgoing Naatamooskakowin referrals, matches, documentation, and warm handoffs.

Program Administration, Data Collection and Reporting

- Maintain accurate and confidential centralized records of referrals, applications, caseloads, funding allocations, program activities, and outcomes.
- Complete accurate documentation on in-house software.
- Maintain documentation in accordance with departmental procedures and applicable privacy legislation.
- Collect and compile Case Worker statistics, review submissions for completeness and apparent discrepancies, and follow up on missing information.
- Maintain centralized referral tracking dashboards, caseload assignments, and track and report on outcomes o

📌 Central Intake Coordinator (Canada)
🏢 Siloam Mission
📍 Canada