Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

This position is subject to the terms of the Full-Time Support Staff Collective Agreement.

Note: 1 vacancy available. This position is deemed a critical vacancy.

Payband: This position is paid at Payband F. $32.74 - $37.78 per hour.

Work Mode: In-person. Employees are required to work on-site five days per week.

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Why this Role is Important

The Registrar's Office plays a vital role in supporting students throughout their academic journey, from admission and registration to financial aid and graduation. As part of a collaborative, student-focused team, you'll have the opportunity to make a meaningful impact every day by helping students navigate key decisions and access the resources they need to succeed. Learn more about the Registrar's Office and the services it provides: https://www.fanshawec.ca/admission-finance/registrars-office

Reporting to the Manager Student Services & Operations, the Registrar Services Specialist is highly knowledgeable in all areas of the Registrar Office operations and takes direction from the Registrar’s leadership team in the course of their work. The Registrar's Office embraces a holistic philosophy in its delivery of integrated services to students. The department operates as a team, and an appreciation of the work and timeline of each unit's operation is expected. This individual applies an intentional approach to providing information to students on financial and academic policies and regulations,



in order to assist them in making informed decisions regarding their academic and financial matters. Answers a wide spectrum of general and highly detailed questions related to the work of the Registrar's Office. Ensures confidentiality of student records and information; adhering to the Freedom of Information and Protection of Privacy Act (FIPPA). Processes a variety of forms related to student records, registration and financial aid. Books appointments for students to meet with the Financial Aid Advisor. Liaises with all areas of the Office of the Registrar and other college departments to resolves diverse student issues. Knowledgeably refers students to seminars, workshops, special events, counseling opportunities, employment programs and other resources. Participates in department meetings to enhance quality of services. Performs clerical duties such as document processing and electronic filing etc.

How You’ll Make An Impact

General Advising

- Serve as the first point of contact for all students, staff, and visitors approaching the Registrar's Office in person, by phone, and via email or virtually
- Create a welcoming, inclusive, and student-centred service environment
- Triage and redirect complex inquiries to the appropriate advisor, coordinator, counsellor, or department

Admissions Support





- Provide general information on admission requirements, program availability, and application status through OCAS
- Assist applicants with college application processes, document submission, and offer acceptance
- Support new student onboarding by explaining next steps following an offer of admission
- Direct escalated student inquiries to the appropriate admissions team or immigration advising services

Registration & Records

- Assist students with course registration, timetable changes, adds/drops, and withdrawals within published deadlines
- Explain academic policies related to late registration, overload requests, and prerequisite requirements
- Process or support transcript requests, enrolment verifications, and confirmation of enrolment letters
- Respond to inquiries related to student records, name/address changes, and FIPPA-related access requests

Fees & Student Accounts

- Advise students on tuition fee schedules, payment deadlines, and accepted payment methods
- Explain fee deferral options, including OSAP-related fee deferrals
- Assist students in understanding their fee account, including charges, credits, and outstanding balances
- Direct students with complex fee disputes or appeals to the appropriate staff member

Financial Aid — General Advising

- Provide accurate, current information on OSAP eligibility, application timelines, and general program requirements
- Assist students in navigating the OSAP portal and understanding their funding assessment
- Explain institutional bursaries, emergency funding, and award opportunities available to

📌 Registrar Service Specialist (Canada)
🏢 Fanshawe College
📍 Canada