We are currently seeking a dedicated Vehicle Service Advisor on behalf of our client, a franchise-approved commercial vehicle dealer group with multiple sites nationwide. The Vehicle Service Advisor will play a vital role at their busy Westbury dealership, delivering exceptional customer service and ensuring smooth workshop operations.

This position offers a competitive basic salary of £29,000, supplemented by performance-related bonuses, with on-target earnings reaching approximately £32,600 per annum. The working hours are structured on an alternating shift basis: 7:00am to 4:15pm and 8:45am to 6:0pm, Monday to Friday, with a commitment to one in four Saturdays, from 7:00am to 12:00pm.

What’s in it for you?

- Starting basic salary of £29,000 per annum
- KPI achievement-based bonuses, with potential earnings of £32,600 per annum
- 23 days of annual leave plus 8 bank holidays
- Access to technical training and professional development
- A wide range of retail and high-street discounts through salary sacrifice schemes
- Recognition awards, staff wellness programmes, and enhanced maternity/paternity pay
- Long-term career prospects within a multi-award-winning company recognised as a "Great Place to Work"

Duties of a Service Advisor include:

- Engaging with customers to ensure satisfaction and repeat business




- Managing workshop loading and maintaining up-to-date job progress
- Booking vehicles in at convenient times aligned with workshop capacity
- Accurately assessing customer requirements and providing fully inclusive quotes
- Producing detailed job cards, estimates, warranties, and invoices
- Explaining work carried out to customers and identifying opportunities to enhance sales
- Liaising with the parts department to ensure parts availability
- Ensuring warranty jobs are completed according to manufacturer policies
- Recording all work accurately and categorising repair types (retail, warranty, internal, non-chargeable)

Requirements of a Service Advisor:

- Previous experience as a Vehicle Service Advisor or a similar role within the automotive industry
- Strong customer service and communication skills
- Organisational skills and IT literacy, with experience in Kerridge/Keyloop preferred
- Ability to deliver high standards of customer care and satisfaction
- A valid UK driving licence with minimal points
- Knowledge of warranty procedures and commercial vehicle operation is advantageous but not essential

This is a fantastic opportunity for an experienced Vehicle Service Advisor looking to progress into a senior role within a reputable and supportive workplace.

📌 Service Advisor (Canada)
🏢 Perfect Placement UK
📍 Canada