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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Workplace Operations Lead is a full-time role based at Scotiabank North in Toronto, responsible for delivering and continuously improving the workplace experience. The role supports employees and visitors through effective service delivery, community engagement, operational coordination and change management, while ensuring activities comply with governance requirements, internal policies and procedures.

Is this role right for you? In this role you will:

- Lead the delivery and continuous improvement of a welcoming, productive and consistent workplace experience for employees and visitors.
- Provide in office and virtual employee support through Microsoft Teams, Workplace, Scotiabank Live, SharePoint and the Visitor Management System.
- Serve as the central point of contact for employees, internal partners and external visitors, responding to questions, feedback and service requests.
- Manage and report on floor capacity using OfficeSpace and other centralized workplace tools.
- Coordinate employee onboarding and offboarding activities,



including building orientations, security badge requests, lockers, keys and access records.
- Maintain accurate security access information, liaise with building security and promptly escalated security concerns or suspicious activity.
- Develop and document day-to-day operational processes, procedures, service standards and feedback mechanisms.
- Identify workplace challenges and improvement opportunities, recommending solutions and supporting the implementation of operational changes.
- Coordinate meeting rooms, workplace technology, Town Halls, Social Committee events, visitor protocols and workplace tours.
- Partner with Building Services and Real Estate to resolve cleaning, HVAC, lighting, maintenance and other workplace issues.
- Oversee workplace supplies, mail distribution, deliveries and courier services.
- Participate in the Occupational Health and Safety Committee and support appropriate coverage for Fire Wardens, First Aid Attendants and Health and Safety representatives, while maintaining effective business controls and operating within the

📌 Workplace Operation Lead, SBN (Toronto)
🏢 Scotiabank
📍 Toronto