Our client, a leading financial institution, is seeking a Senior Business Analyst/Product Owner to join a highly team-oriented Agile team supporting enterprise customer-servicing communications across Canadian Personal Banking. This role leads an Agile pod that delivers critical customer communications via SMS, email, push notifications, and secure messaging. The successful candidate will act as a Product Owner while leveraging strong Business Analysis expertise to drive backlog prioritization, stakeholder engagement, sprint planning, and delivery execution. This is an excellent opportunity for someone who thrives in a fast-paced Agile environment and enjoys balancing business priorities, delivery timelines, and stakeholder expectations. Long-term contract with extension potential Permanent conversion opportunity based on performance Lead an Agile pod delivering customer-facing banking solutions Visible initiatives impacting millions of customers Team consists of 6 Agile pods 2-3 weeks of onboarding and training provided As the Product Owner for an Agile pod, you will be responsible for ensuring the team delivers maximum business value through customer-focused product increments. You will work closely with business stakeholders, technical teams, and leadership to manage priorities, remove blockers, and drive successful delivery outcomes. The team supports customer servicing communications such as: Digital Banking Communications This is primarily a Business-As-Usual (BAU) environment focused on onboarding, configuration, deployment, and enhancement of communication capabilities rather than new feature development.



Product Ownership & Agile Delivery Prioritize user stories based on business and customer value. Lead sprint planning, backlog refinement, story pointing, retrospectives, and other Scrum ceremonies. Make delivery decisions and elevate risks when required. Manage development team priorities and delivery timelines. Coordinate testing, quality assurance, and business readiness activities. Participate in Scrum and Kanban ceremonies. Review performance metrics and identify opportunities for improvement. 5-7 years of Business Analyst and/or Product Owner experience. 5-7 years of experience within Banking or Financial Services. 5-7 years of Agile delivery experience. Experience working in Scrum environments. Experience writing user stories and acceptance criteria. Experience facilitating Agile ceremonies. Technical Skills Agile Delivery Methodologies Sprint Planning Capacity Planning Leadership mindset with the ability to lead an Agile pod. Undergraduate Degree in Business, Technology, or a related field. Understanding of Architectural Design concepts. SAFe Certification or experience working within Scaled Agile environments. Knowledge of APIs, endpoints, payloads, data mapping, variables, and integrations. The ideal candidate is a strong Agile practitioner who can effectively manage approximately 30 concurrent initiatives, prioritize competing demands, communicate confidently with senior stakeholders, and keep delivery teams focused on achieving business outcomes. 1-2 rounds of virtual interviews Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications. #

📌 Senior Agile Product Owner Remote (Toronto)
🏢 Kelly
📍 Toronto