Lead major incident response for Bell Business Markets in a hybrid Canadian position, using technical guidance and customer-focused service management.

As an Operations Service Desk Problem/Incident Manager, you support Managed Services customers during Day 2 activities. You manage customer-related problems and incidents across enterprise services, including networks, voice, security, and applications. Your work helps maintain service assurance and customer satisfaction through coordinated, end-to-end issue management.

Key Responsibilities:

- Act as escalation contact for customer service assurance issues
- Lead major incidents through their lifecycle to resolution
- Provide leadership and technical guidance during conference calls
- Coordinate communications among teams, partners, and suppliers
- Produce and review timely post mortem reports

Requirements:

- In-depth telecommunications industry knowledge
- Knowledge of data centers, LAN/WAN, VoIP, and security solutions
- Solid analytical and deductive reasoning capabilities
- Proven customer service skills and quality focus
- Advanced knowledge of Bell Business Markets products and services

Apply incident leadership, telecommunications expertise, and customer service skills to support Bell Business Markets and enterprise customers.

📌 Major Incident Manager Bell Business Markets (Toronto)
🏢 Bell
📍 Toronto