Drive customer success with Emburse’s AI-powered platform using consultative communication, customer data analysis, and strategic relationship management. Build measurable value.

As a Customer Success Manager, you will align customer business goals with outcomes, success plans, and actionable recommendations. You will lead adoption and optimization while addressing barriers, risks, and opportunities. The role connects customer challenges to business outcomes across multiple stakeholders.

Key Responsibilities:

- Own success plans, customer health, risks, and opportunities
- Lead adoption, optimization, and strategic Business Reviews
- Analyze product usage and customer data
- Drive retention and identify expansion opportunities
- Coordinate internal teams around customer needs

Requirements:

- Three or more years in Customer Success or similar roles
- Robust business acumen connecting challenges to solutions
- Consultative communication and relationship-management skills
- Confidence leading strategic stakeholder conversations
- Salesforce, Gainsight, or similar platform experience preferred

Apply customer success, data analysis, and commercial awareness to help Emburse customers realize measurable value from technology.

📌 Customer Success Manager SaaS (Toronto)
🏢 Emburse Chrome River
📍 Toronto