Lead Jobber’s IT Operations team in Edmonton or Vancouver, combining help desk leadership, automation, and workplace technology four days weekly.

As Manager, IT Operations, you will lead IT Coordinators while improving support for Jobberinos across Edmonton, Toronto, Vancouver, and Kitchener-Waterloo. You will oversee help desk performance, hardware lifecycle management, office IT, and AI-assisted service channels. The role partners with Employee Experience, IT Engineering, People, Finance, Security, vendors, and facilities.

Key Responsibilities:

- Lead, coach, and manage the IT Coordinator team
- Own help desk health, service levels, trends, and experience
- Improve recurring support through root-cause fixes and automation
- Manage hardware provisioning, inventory, shipping, and lifecycle




- Support offices, meeting rooms, and company-wide all-hands

Requirements:

- Help desk experience with ITSM, ITIL, Jira, queues, and SLAs
- Support-team leadership with coaching and accountability experience
- Hands-on hardware procurement, inventory, and lifecycle management
- Office IT and AV support experience for large live events
- Availability in Edmonton or Vancouver four days weekly; travel approximately 10%

Bring help desk leadership, hardware expertise, and automation focus to Jobber’s expanding IT Operations function.

📌 IT Operations Manager Help Desk Automation (Vancouver)
🏢 Jobber
📍 Vancouver