Who We Are

Ryse Solutions, part of the Emterra Group, is a leading Producer Responsibility Organization (PRO) helping companies meet Extended Producer Responsibility (EPR) regulatory obligations and sustainability goals for recycling, reusing, and recovering products and packaging. As the only multi-material PRO in Ontario, Ryse Solutions delivers comprehensive solutions across all regulated materials. As a family and female-owned Canadian business, Emterra Group’s 50 years of recycling expertise, extensive, and dedicated team of passionate people, deliver exceptional service, compliance, and circular economy solutions for its clients.

Job Summary:

Senior Key Account Manager is a strategic commercial leader responsible for managing and growing relationships with high-value clients within the circular economy and recycling sector. This role focuses on long‑term partnership development, revenue growth, and delivering measurable sustainability outcomes for clients.

Acting as a trusted advisor, the role bridges commercial, regulatory, and operational functions, helping clients navigate complex environmental requirements while advancing circularity goals.

This position goes beyond traditional account management - evolving toward consultative, data‑driven “circular advisory” selling, as seen in your internal materials.

Position Description:

Lead strategic producer relationships

- Manage and grow a portfolio of strategic producer accounts, serving as a trusted advisor and primary relationship lead.
- Build multi-level relationships with client contacts, including commercial, sustainability, regulatory, finance, and operations stakeholders.




- Develop account plans that align Ryse services with each client’s EPR obligations, sustainability goals, operational needs, and growth opportunities.
- Conduct regular business reviews that move beyond status updates and provide practical insights, risks, opportunities, and next steps.

Translate EPR complexity into client confidence

- Help producers understand their obligations under applicable EPR and environmental compliance frameworks.
- Work with Ryse’s compliance and regulatory teams to explain program requirements, reporting expectations, timelines, risks, and service options in transparent, client‑ready language.
- Identify where clients may need enhanced support, improved data quality, additional reporting, or broader circular economy solutions.

Grow account value and commercial opportunities

- Identify opportunities for account expansion through additional EPR compliance services, recycling programs, reporting solutions, take‑back solutions, material recovery initiatives, or advisory support.
- Support proposals, pricing discussions, renewals, amendments, and contract negotiations in partnership with internal leaders.
- Maintain a strong understanding of client needs, market dynamics, competitor activity, and regulatory changes that may create new opportunities for Ryse.

Use data to improve decisions and service

- Monitor account performance across service quality,



financial performance, operational execution, reporting accuracy, diversion/recycling outcomes, and client satisfaction.
- Translate data and operational feedback into business insights that clients can act on.
- Work with internal teams to improve dashboards, reporting tools, client communications, and process efficiency.
- Responsible for the continued improvement and usage of the CRM. Ensuring all required team members understand and utilize the CRM to its fullest capabilities.

Coordinate delivery across the organization

- Work closely with operations, compliance, finance, data/technology, marketing, and business development teams to ensure clients receive coordinated support.
- Escalate and resolve client issues with urgency, accountability, and professionalism.
- Maintain accurate account records, commitments, risks, and follow-up actions in Ryse’s internal systems.
- Ensure services are delivered in accordance with contractual commitments and applicable regulatory requirements.

Skills and Qualifications:

- 5–7+ years of progressive experience in key account management, strategic partnerships, sales, business development, commercial relationship management, or client advisory roles.
- Demonstrated ability to manage complex client relationships and influence stakeholders across multiple functions.
- Strong commercial judgement, including experience supporting renewals, proposals, pricing discussions, or contract negotiations.
- Excellent communication skills, including the ability to translate technical, regulatory, or operational information into clear client‑facing messaging.
- Strong ana

📌 Senior Key Account Manager (Oakville)
🏢 Ryse Solutions
📍 Oakville