Work Location

Markham, Ontario, Canada

Hours

37.5

Line Of Business

Personal & Commercial Banking

Pay Details

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Customer

Job Description

- Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and business lifecycle processing consistent with objectives
- Monitor service delivery against standards and implements actions to ensure service deliverables are achieved consistently
- Represent the team as the first point of escalation for customers/business partners / external partners
- Apply knowledge of systems, processes and regulations in resolving escalated customer issues and ensure communication with key stakeholders
- Identify and guide remediation of reportable incidents/issues based on solid understanding of risk management framework of the Bank
- Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions




- Identify continuous improvement opportunities to strengthen client service
- Ensure all required processing / activities are complete and accurate to meet objectives for own area
- Coach team to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

Shareholder

- Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal/external requirements and the achievement of service level standards and productivity targets
- May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable
- Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high risk transactions/activities as needed
- Ensure adherence to compliance operating standards, processes, and controls; perform quality checks and validation of team members work
- Continuously review and/or update processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommend,



implement and monitor the achievement of process enhancements
- Apply knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assess performance based on team and function analytics
- Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
- Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit
- Analyze service delivery issues, conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Participate in developing change plans and contributing to change management projects or programs that impact the business, functions or processes; act as a key change agent for a defined area
- Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments

Employee/Team

- Lead, coach and support employees to drive a high performing team
- Contribute to the process of setting performance objectives for the team, track, monitor and effectively address and/or reward performance in a timely manner
- Provide ongoing feedback and performance reviews; ensure performance management activities are undertaken and completed for all employees
- Support s

📌 Team Manager II, Operations (Markham)
🏢 TD
📍 Markham