Job Summary

The External Affairs Commission deals with student issues related to advocacy for students on a university, municipal, provincial, and federal level. In this pursuit, the Commission lobbies and advocates internally within the university administration while also lobbying externally to raise awareness about government policies regarding post-secondary education, as well as municipal issues pertaining to student life. The Academic Affairs Manager acts as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large, and works on a variety of academic advocacy initiatives.

Competencies

- Cultural Sensitivity
- Accountability
- Attention to Detail
- Communication
- Problem Solving
- Conflict Management
- Time Management
- Public Relations

Job Duties

- Develop a thorough understanding of academic appeals processes and academic regulations at Queen's to act as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large as necessary
- Respond to student inquiries directed to the Academic Grievance Centre as required through the academic year
- Disseminate information to the student body regarding academic appeals, and other academic administration procedures or concerns as they arise
- Assist with or assume academic advocacy initiatives directed at Queen’s administrators as delegated by or in collaboration with the Commissioner of External Affairs
- Ensure that volunteers and/or employees adhere to all health and safety regulations
- Monitor volunteer and/or employee performance to mitigate disciplinary action in accordance with established procedures and notify Commissioner of any issues that arise




- Exhibit a working knowledge of volunteer's portfolios while ensuring work is being performed according to established standards
- Ensure all student needs are addressed and handled professionally
- Assist with new volunteer training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Maintain a calm demeanor during periods of high stress
- Maintain positive working relationships with relevant stakeholders related to all portfolios
- Assist the Commissioner in the development of a goal plan, budget, mid-year review, and any relevant capital expenditure proposals (EDIT)
- Coordinate activities with the Commissioner by scheduling work assignments, setting priorities, and delegating work accordingly
- Participate as an active member on hiring panels to keep the service adequately staffed
- Ensure that all employees comply with company policies, procedures, and ethical standards
- Attend and fully participate in all in person and virtual meetings
- Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
- Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
- Complete other duties as assigned

Job Requirements

- Sound analytical thinking, planning, prioritization, and execution skills
- Demonstrated time management skills
- Ability to identify measures of performance and actions needed to improve or correct performance
- Ability to supervise and motivate a team to achieve and exceed their goals
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Ability to remain calm and poised in urgent situations

Work Conditions

- Interaction with employees, management, and the public at large
- Working in an office setting
- Operation of desktop computer and peripherals

📌 CEA - Academic Affairs Manager (w) (Kingston)
🏢 Alma Mater Society
📍 Kingston