- Answer Collections requests/ authorizations

Job Purpose

The main tasks of the role are to define company’s liability (assessment) according to contractual provisions. The Senior Claims Assessor is responsible for processing claims received and allocation of recoveries, managing a portfolio of claims and maintaining an appropriate service level per segment which supports customer satisfaction objectives. He/she analyzes and reviews claims for accuracy, completeness and eligibility, and prepares and maintains reports and records for processing.

Existing vacancy: Yes

Key Responsibilities/What You Do

- Review and analyze claim submission for validity and coverage analysis to determine /assess liability to the company
- Carry out all checks relating to policy conditions, risks information and debt aspects
- Require, if necessary, additional documents / information directly to the policyholder/ broker
- Inform the policyholders/ brokers of the status of the claim (assessed, settled),
- Handle possible appeals (complaints) from the policyholders/ brokers
- In case of non-inclusive collection, liaise with Collections to assess policyholders’ collection efforts and compliancy with obligations under policy
- Answer Collections requests/ authorizations
- Strictly enforce the policy wording and reach out to MMCD for commercial considerations
- Apply commercial gestures decided by Commercial department and liaise with Commercial in case of contractual question.
- Develop and maintain good relationships with policy holders and brokers by understanding their business and responding promptly to their questions
- Manages Claims Helpdesk inbox
- Manages International cases – exports collection. Conduit between BBU and clients




- Compass/IMX/ATO testing requirements
- Financial dispositions of payments from debtor via cheque or wire method
- Review micro-strategies reports for C&C; for internal and external users
- Other duties and projects as required

Key Requirements/What You Bring

- Bachelor’s Degree in Business Administration or a relevant field.
- 5-10 years’ experience in claims assessment with insurance company
- Proficiency in English and French is required for this position, as it involves both oral and written communication with our internal partners, clients across Canada, and other Allianz Trade teams located throughout the Americas region
- Strong working knowledge of Excel, Work and PowerPoint
- Excellent knowledge of policies, contract law and local insolvency
- Excellent knowledge of claims settlement processes and systems
- Excellent knowledge of collections process
- Excellent knowledge of quality standards and claims and collection operational guidelines

Key Benefits/What We Offer

- Hybrid and adaptable working model
- Group Benefit Plan
- Pension Plan
- Employee Stock Purchase Plan
- Paid time off
- Employee Recognition & Rewards
- And much more

Objectif du poste

les principales taches du poste consistent à définir la responsabilité de l’entreprise (évaluation) selon les dispositions contractuelles.



Le responsable principal des sinistres est chargé du traitement des demandes de règlement reçues et de l’allocation des recouvrements, de la gestion d’un portefeuille de sinistres et du maintien d’un niveau de service approprie par segment afin de soutenir les objectifs de satisfaction de la clientèle. Il/elle analyse et examine les demandes de règlement pour en vérifier l’exactitude, l’exhaustivité et l’éligibilité, et prépare et tient à jour des rapports et des dossiers en vue de leur traitement.

Poste vacant existant : Oui

Responsabilités / Ce Que Vous Ferez

- Passer en revue et analyser les demandes de règlement pour déterminer la validité et la couverture, afin d’évaluer la responsabilité de l’entreprise
- Effectuer toutes les vérifications liées aux conditions de la police, aux informations sur les risques et aux aspects lies aux créances
- Demander, si nécessaire, des documents/informations supplémentaires directement au titulaire de la police/courtier
- Informer le titulaire de la police/courtiers de l’état de la demande de règlement (évaluée, réglée)
- Traiter les éventuels appels (plaintes)du titulaire de la police/courtiers
- En cas de recouvrement non inclus, collaborer avec le service de recouvrement pour évaluer les efforts de recouvrement des titulaires de police et la conformité aux obligations prévues par la police
- Répondre aux demandes/autorisations de recouvrement
- Appliquer strictement les termes de la police et consulter le département commercial pour les considérations commerciales
- Appliquer les gestes commerciaux décide par le départeme

📌 Senior Claims Assessor (Montreal)
🏢 Allianz Trade in North America
📍 Montreal