Shift Manager, Cage, Slots and Guest Services - Casino Vancouver

261444 Full Time Management Coquitlam, BC, CA

2 days ago Requisition ID: 1273

Salary Range: $60,000.00 To $70,000.00 Annually

Under the general direction of the Manager, Slots & Cage & Guest Services, this position is responsible for the day-to-day activities of the Slots & Cage & Guest Services operations on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

- Provides input for team member performance objectives and evaluations
- Provides leadership, direction and mentoring to all department team members
- Schedules and supervises team members, edits timesheets for payroll
- Oversees team member training and assigns shift work assignments
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
- Implements all new operations initiatives as directed
- Actively participates in the recruitment and hiring process




- Maintains departmental inventories and supplies
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required

Education and Qualifications

- Post Secondary education or suitable combination of education and experience an asset
- Must be available to work a adaptable schedule including evenings, weekends, holidays and overnight shifts
- Minimum 2 years of experience in slot or cage operations
- Minimum 3 years of leadership experience
- Serving it Right Certification
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Literacy in CARRS, TABS3 and Kronos an asset

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours

📌 Shift Manager, Cage, Slots and Guest Services (Coquitlam)
🏢 Casino Vancouver
📍 Coquitlam