Senior Delivery Lead (10+ years) to drive operations transformation and integrated delivery across banking operations- 42179

Our financial services client is seeking a Senior Delivery Lead (10+ years) to drive operations transformation and integrated delivery across banking operations- 42179

Location:Toronto/Hybrid- 3 days in-office

Contract Duration: 11/09/2026 to 11/08/2027.(Chance of Extension)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

- Business group: COO-Productivity & Project Mgmt
- Project: Need a Delivery Lead for the Segmentation program

The Delivery Lead, CB Operations Change Program is accountable for driving the integrated delivery of operational change across Canadian Banking Operations. The role translates program priorities into executable plans and leads delivery from mobilization and discovery through design, implementation and transition to business-as-usual operations. Working across Retail Operations and Commercial and Business Banking Operations, the Delivery Lead connects process redesign, demand management, automation and technology enablement, capacity and workforce improvements, and governance, risk and controls to deliver measurable business outcomes.

As Delivery Lead, you will work hands-on with business sponsors, process owners, program managers and cross-functional delivery partners to define scope, establish milestones, align resources and manage interdependencies. You will maintain an integrated delivery roadmap, run execution routines, challenge delivery assumptions, resolve blockers and bring clear recommendations and trade-offs to decision-makers. You will partner with Process Excellence, Change Adoption, Performance and Data Analytics, AI and Automation, Technology,



and Risk and Control teams to move improvements from recommendations into implemented, sustainable change.

Success in this role is measured by delivery of agreed outcomes, not reporting activity alone. You will maintain visibility into scope, schedule, costs, risks and advantages; coordinate implementation readiness and adoption; and partner with business owners to validate improvements in service performance, cycle time, productivity, capacity and operational risk. The role leads through influence in a matrix environment, reinforcing clear ownership and accountability while ensuring business sponsors retain approval of priorities, investment and future-state decisions.

Reason: Looking for strong leader to drive delivery across large scale cross functional complex initiatives

RESPONSIBILITIES

- Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Integrated Delivery & Execution Leadership; Own the integrated delivery plan for the CB Operations Change Program, translating priorities into clearly scoped initiatives, deliverables, milestones, acceptance criteria and accountable owners. Sequence near-term improvements alongside longer-term changes, manage the critical path and drive execution from mobilization through implementation and sustainment.




- Business Partnership & Solution-to-Delivery Alignment; Partner with Operations leaders, process owners and specialist teams to translate operational pain points and future-state recommendations into practical delivery plans. Ensure requirements, process changes, controls, technology dependencies and business impacts are understood, validated and assigned to the appropriate owners before implementation.
- Cross-Functional Coordination & Dependency Resolution; Lead delivery routines across business, Process Excellence, Change Adoption, Analytics, AI and Automation, Technology, and Risk and Control partners. Coordinate workstream commitments and shared resources, actively manage interdependencies, remove blockers and elevate unresolved constraints with options, impacts and recommended actions.
- Delivery Risk, Governance & Change Control; Maintain an actionable view of risks, assumptions, issues, dependencies and decisions. Anticipate threats to delivery and operational continuity, drive mitigation and recovery plans, and manage proposed scope, timeline and cost changes through agreed approval processes. Provide transparent, evidence-based reporting on delivery health and forecast outcomes.
- Stakeholder Alignment & Decision Leadership; Build alignment across Operations leaders and delivery partners on priorities, sequencing and accountabilities. Prepare and facilitate Steering Committee and working-level forums with concise updates on delivery, business impact, risks and decisions required. Frame trade-offs clearly, secure decisions from accountable leaders and track actions through closure.
- Financial, Resource & Benefits Discipline; Maintain resource plans, cost forecasts and delivery commitments with p

📌 Senior Delivery Lead (Toronto)
🏢 S.I. Systems
📍 Toronto