Lead banking operations in Markham with people leadership, process management, risk oversight, and service delivery accountability at TD. This is a 37.5-hour role.

As Team Manager II, Operations, you will lead complex Personal & Commercial Banking activities and guide a high-performing team. The role includes coaching employees, managing workloads, resolving escalated issues, and maintaining compliance. You will also support process enhancements, change initiatives, and operational performance.

Key Responsibilities:

- Lead teams delivering operational objectives and quality service
- Monitor service standards and implement corrective actions
- Resolve escalated customer, partner, and operational issues
- Identify risks, incidents,



and continuous improvement opportunities
- Coach employees and manage performance activities

Requirements:

- Five or more years of relevant experience
- Undergraduate degree or college diploma preferred
- Solid process management and business knowledge
- Experience managing complex operations or functional areas
- Knowledge of compliance controls and risk frameworks

Bring operational leadership, risk management, and team coaching expertise to TD’s Personal & Commercial Banking business in Markham.

📌 Operations Team Manager Banking (Markham)
🏢 TD
📍 Markham