Own service desk support for The Shaw Group in Lantz, Nova Scotia, using Microsoft 365 and Active Directory to resolve technology requests.

As IT Support Specialist, you will support Shaw Group divisions from the corporate IT team. You will resolve Level 1–2 issues involving devices, accounts, access, Microsoft 365, and business applications. Reporting to the Director of IT, with daily direction from the IT Operations Lead, you will keep users informed throughout resolution.

Key Responsibilities:

- Triaging, prioritizing, and assigning service desk requests
- Providing first- and second-level hardware and software support
- Administering Active Directory and Microsoft 365 access
- Supporting applications and routing Syspro requests
- Documenting fixes and maintaining knowledge articles

Requirements:

- Diploma or degree in Information Technology or related field
- One to three years of service desk experience
- Active Directory and Microsoft 365 administration experience
- Windows 11, imaging, printer, and networking fundamentals
- Valid driver’s license and Nova Scotia travel ability

Bring methodical troubleshooting, explicit documentation, and dependable customer service to The Shaw Group’s corporate IT team.

📌 IT Support Specialist Service Desk (Lantz)
🏢 The Shaw Group
📍 Lantz