SCHEDULE: Monday - Friday

SUMMARY

- Ensure customer and vendor relationships are established or managed, and ensuring all Service Level Agreements (SLA’s) and daily Key Performance Indicators (KPI’s) are met
- Create and deliver reports and presentations, including the use of meaningful charts, graphs, or other data visualizations, using data analysis to drive and develop recommendations as a foundation to creating and maintain strong customer relationships
- Oversee the design of advanced modeling, what-if analyses, predictive analyses, and strategic planning studies
- Collaborate with the Analytics group to glean insights from historical analyses to drive predictive modeling analyses and evaluate the impacts of proposed process and operational adjustments.
- Evaluate the impacts of proposed process improvements, operational adjustments, and new technologies; quantifies results of analyses of alternative approaches to managing changes
- Develop recommendations to improve strategic planning and network performance; presents the results of complex analysis and operations research to management and clients.
- Support transportation functions by selecting cost-effective carriers,



and ensuring providers are meeting pickup and delivery requirements
- Ensure carrier compliance to delivery performance standards and manage customer freight claims (OS&D;)
- Oversight and Compliance of Freight Audit and Rate Management
- Rate orders and quotes according to tariffs, provide quotations to client when requested
- Manage and track carrier invoice submissions
- Use TMS system and manual processes to audit invoices
- Generate reporting on audit results

- Achieve Financial, Service and Operational budgets
- Responsible for ensuring a protected, secure and fair work environment for all team members
- Responsible for ensuring that processes, and changes are effectively deployed to ensure continuity of operational performance and client satisfaction

COMPETENCIES

- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

📌 Operations Manager Dispatch (Delta)
🏢 Metro Supply Chain Group
📍 Delta