Lead client engagement at CIBC in Wetaskiwin, using financial services expertise and customer service skills in an in office banking centre role.

As a Senior Client Engagement Associate, you will support Personal and Business Banking clients with day-to-day needs. You will answer questions, assist with transactions, explain banking products, and connect clients with appropriate CIBC teams. You will also mentor colleagues and guide complex client issues.

Key Responsibilities:

- Help clients manage accounts and banking products
- Explain relevant services and support appropriate product sales
- Resolve client issues through listening and accountability
- Introduce clients to CIBC mobile banking applications
- Mentor associates through job shadowing and feedback

Requirements:

- Expertise in financial services products and customer service
- Strong client issue resolution and transaction services skills
- Digital literacy for mobile banking support
- Goal-oriented approach focused on client experience
- Flexibility for evenings, weekends, and multiple banking centres

Bring client service, financial products expertise, and operational leadership to CIBC’s Wetaskiwin banking centre team.

📌 Senior Banking Client Engagement Associate (Wetaskiwin)
🏢 CIBC
📍 Wetaskiwin