Investigate travel booking issues through root cause analysis and Sabre expertise while supporting customer and operational issue resolution. This role requires detailed research and data analysis.

The Business Analyst, Travel Research and Analysis investigates complex travel problems across booking, ticketing, refunds, and service failures. You will analyze reservation records, transaction histories, GDS activity, system logs, and customer interactions. The work supports corrective actions, platform improvements, and customer satisfaction through collaboration with Product, Technology, Operations, Finance, and Customer Service teams.

Key Responsibilities:

- Investigate booking discrepancies, complaints, refunds, and service failures
- Identify root causes through travel records and system analysis
- Document findings, recommendations, requirements,



and defect details
- Validate fixes and track recurring platform issues
- Create reports, dashboards, workflows, and process documentation

Requirements:

- Bachelor's degree in a related business, travel, or technology field
- Three to five-plus years in travel operations or business analysis
- Strong analytical, critical-thinking, research, and problem-solving skills
- Travel industry knowledge and reservation-system navigation ability
- Skilled written and verbal English communication skills

Apply analytical research, Sabre knowledge, and business analysis skills to resolve complex travel technology and customer issues.

📌 Travel Research Business Analyst (Canada)
🏢 International SOS group
📍 Canada