JOB DESCRIPTION

Our client, a leading financial institution in Downtown Toronto, is looking for a Delivery Lead, Commercial & Business Bankingto champion a high-performance environment and contribute to an inclusive work setting. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Location:
Hybrid | Downtown, Toronto

Duration: 12 Months

Typical Day in the role:

- Champions a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Integrated Delivery & Execution Leadership; Own the integrated delivery plan for the CB Operations Change Program, translating priorities into clearly scoped initiatives, deliverables, milestones, acceptance criteria and accountable owners. Sequence near-term improvements alongside longer-term changes, manage the critical path and drive execution from mobilization through implementation and sustainment.
- Business Partnership & Solution-to-Delivery Alignment; Partner with Operations leaders, process owners and specialist teams to translate operational pain points and future-state recommendations into practical delivery plans. Ensure requirements, process changes, controls, technology dependencies and business impacts are understood, validated and assigned to the appropriate owners before implementation.
- Cross-functional Coordination & Dependency Resolution; Lead delivery routines across business, Process Excellence, Change Adoption, Analytics, AI and Automation, Technology, and Risk and Control partners. Coordinate workstream commitments and shared resources, actively manage interdependencies, remove blockers and accelerate unresolved constraints with options, impacts and recommended actions.
- Delivery Risk,



Governance & Change Control; Maintain an actionable view of risks, assumptions, issues, dependencies and decisions. Anticipate threats to delivery and operational continuity, drive mitigation and recovery plans, and manage proposed scope, timeline and cost changes through agreed approval processes. Provide transparent, evidence-based reporting on delivery health and forecast outcomes.
- Stakeholder Alignment & Decision Leadership; Build alignment across Operations leaders and delivery partners on priorities, sequencing and accountabilities. Prepare and facilitate Steering Committee and working-level forums with concise updates on delivery, business impact, risks and decisions required. Frame trade-offs clearly, secure decisions from accountable leaders and track actions through closure.
- Financial, Resource & Benefits Discipline; Maintain resource plans, cost forecasts and delivery commitments with program managers, Finance and workstream owners. Identify capacity gaps and funding pressures early. Partner with business owners and Analytics to establish validated baselines, benefit measures and accountable owners, and track realized improvements in service levels, cycle time, first-time-right processing, productivity, capacity and cost-to-serve against approved expectations.
- Implementation Readiness, Adoption & Sustainment; Coordinate testing, business acceptance,



updated procedures, training, communications and operational readiness with accountable partners. Ensure required approvals and readiness criteria are met before rollout, manage post-implementation issues and confirm handover to business owners with clear support arrangements and ongoing performance measures. Provide practical delivery guidance to program managers and workstream leads.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of their respective areas in accordance with Bank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Must Have

Skills:

- 10+ years of progressive experience in program/project delivery, operations transformation or business change, with demonstrated hands-on leadership of complex, cross-functional initiatives from mobilization through implementation and sustainment. Experience must extend beyond PMO reporting or advisory oversight to direct accountability for execution and outcomes.
- Demonstrated experience delivering change in banking or financial services operations, with working knowledge of operational workflows, service levels, demand and capacity management, exception handling and controls. Experience in Retail Operations and/or Commercial and Business Banking Operations is strongly preferred.
- Proven ability to turn ambiguous priorities and improvement recommendations into integrated roadmaps

📌 Delivery Lead, Commercial (Toronto)
🏢 FP
📍 Toronto