Role Name: ServiceNow Lead Developer

Location: Remote Canada

Team video INTERVIEW IS MANDATORY

"A ServiceNow Site Reliability Admin and Lead Developer for a website asset management project is responsible for both strategic oversight and hands-on implementation, ensuring the reliability, performance, and customization of ServiceNow solutions to optimize IT and business processes for asset management.

ServiceNow Site Reliability Admin Responsibilities

- Administer, enhance, and support the ServiceNow-based asset management systems, ensuring robust operational stability and high system reliability.
- Review, evaluate, design, and implement ServiceNow enhancements.
- Oversee and tune platform performance, integrations, and backend processes, including database optimizations.
- Integrate ServiceNow Asset Management modules with other business systems (e.g., CMDB, ITSM).
- Perform system and integration testing of ServiceNow asset management functionalities.
- Maintain business process documentation, governance, and compliance.
- Provide training and technical support for deployment and release activities.
- Lead knowledge transfer sessions and collaborate with internal and external stakeholder teams.

Lead Developer for Website Asset Management Responsibilities

- Lead the design, development, and deployment of ServiceNow solutions for website and asset management workflows.




- Collaborate with stakeholders to gather requirements and translate into technical specifications and solutions.
- Configure applications, workflows, dashboards, business rules, UI actions, and integrations (REST/SOAP APIs).
- Develop and maintain Forms, Views, and Service Catalog components for asset management.
- Mentor and guide junior developers, performing code reviews and ensuring best practices.
- Drive technical innovation, process optimization, and adoption of recent ServiceNow features.
- Ensure alignment with business objectives, ITIL/ITSM practices, and scalability needs.
- Prepare and present performance reports, post-mortem analyses, and improvement plans.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of ServiceNow platform development and administration experience, including asset management.
- ServiceNow Certified System Administrator (CSA) and preferably Certified Implementation Specialist (CIS).
- Solid understanding of ITSM, ITIL, and asset management processes.
- Strong JavaScript, REST/SOAP API, and Agile project experience.
- Exceptional communication, documentation, and leadership skills.

This dual role involves both project management and technical execution to ensure ServiceNow-driven asset management projects are delivered efficiently, reliably, and with continuous improvement in mind

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