Atlassian and ServiceNow platforms play a critical role in enabling efficient IT operations, secure workflows, governance, compliance, and collaboration across teams.

We are seeking an experienced Atlassian & ServiceNow Engineer who will serve as a platform administrator, responsible for securing, maintaining, optimizing, and enhancing both ecosystems. This role is critical to ensuring platform reliability, automation of business processes, operational excellence, and delivery of high-quality services to internal stakeholders.

Who We Are Looking For

We are looking for a highly motivated and technically proficient professional with 7-10 years of experience administering and engineering enterprise-scale Atlassian (Jira, Confluence, Jira Service Management) and ServiceNow environments. The ideal candidate should possess strong platform administration expertise, automation experience, integration capabilities, governance knowledge, and a customer-focused mindset. The candidate must be comfortable working with cross-functional teams, business stakeholders, security teams, and enterprise architects to deliver scalable and secure solutions.

Key Attributes Include

- Hands-on expertise administering Atlassian and ServiceNow platforms.
- Strong understanding of ITSM, ITIL, workflow automation, and service management processes.
- Experience designing and implementing custom workflows, forms, dashboards, and reports.
- Knowledge of identity and access management, RBAC, SSO, and platform security controls.
- Ability to troubleshoot complex platform issues and manage environments with high availability requirements.




- Experience working in Agile and DevOps environments.
- Strong communication and stakeholder management skills.

What You Will Be Responsible For

Platform Administration & Operations

- Administer and maintain Atlassian products including:
- Jira Software
- Jira Service Management (JSM)
- Confluence
- Atlassian Marketplace applications

- Administer and maintain ServiceNow platform modules including:

- Service Catalog
- Knowledge Management

- Manage system configurations, upgrades, patches, and platform releases.
- Ensure platform availability, performance, and capacity management.

Workflow & Process Automation

- Design, build, and maintain workflows, forms, approvals, and automation rules.
- Develop and optimize ServiceNow Flow Designer, Workflow Editor, and IntegrationHub solutions.
- Configure Jira workflows, schemes, screens, permissions, and automation capabilities.
- Automate operational processes to improve efficiency and user experience.

Security & Governance

- Implement and maintain role-based access controls (RBAC).
- Manage user provisioning, deprovisioning, permissions, and group management.
- Support SSO, MFA, LDAP/AD, Azure AD, and identity integrations.
- Ensure compliance with organizational security standards, audit requirements,



and governance controls.
- Conduct periodic platform access reviews and security assessments.

Integrations & Development

- Build and maintain integrations between ServiceNow, Atlassian tools, and enterprise systems.
- Support REST APIs, webhooks, middleware, and integration frameworks.
- Develop scripts and automation using JavaScript, PowerShell, Python, or similar technologies where required.
- Troubleshoot integration failures and performance bottlenecks.

Monitoring & Reporting

- Develop operational dashboards, metrics, and executive reporting.
- Monitor platform health, usage, performance, and adoption.
- Implement proactive monitoring and alerting mechanisms.
- Support audits and provide evidence for compliance reviews.

Stakeholder Engagement

- Partner with IT, Security, Engineering, and Business teams to understand requirements.
- Provide platform consultation, best practices, and technical guidance.
- Lead or support platform enhancement projects and service improvement initiatives.
- Mentor junior administrators and platform support personnel.

What We Value

We value professionals who demonstrate:

- Ownership and accountability for platform reliability and service quality.
- Solid problem-solving and analytical skills.
- Continuous improvement mindset and passion for automation.
- Customer-first approach to service delivery.
- Attention to detail with a focus on security and compliance.
- Ability to simplify complex technical concepts for business stakeholders.
- Strong collaboration across geographically distributed

📌 Enterprise Integration Engineer (Toronto)
🏢 State Street
📍 Toronto