As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.
C. Our people are passionate about their work and public safety. We operate two emergency communications centres – one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.
C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents themany communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We're looking for people to join our team in helping to save lives and protect property
- people who thrive on making a difference and embrace challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Our 9-1-1 Emergency / Non-Emergency Call Takers provide a critical service that supports both public and first responder safety, and are the hidden back bone for the work that our first responders carry out in communities across British Columbia. They are often the first point of contact for the people who call 9-1-1 which gives you a chance to assist the public when they are facing a crisis and get them the help they need. They are responsible for receiving emergency and non-emergency calls, providing call-taking services for our Police agencies, creating reports,



and relaying information to dispatchers and appropriate services. Our 9-1-1 Emergency / Non-Emergency Call Takers work in our emergency communication centres – one located in Vancouver and one in Saanich, that operate 24 hours a day, 365 days a year to answer nearly 1.8 million calls annually.

WHAT YOU WILL DO

- Receives emergency calls for Police, Fire and Ambulance; efficiently and effectively triages all calls for the appropriate service and municipalities; identifies and processes calls based on language barriers and hard of hearing (T911), intakes multiple sources of information and must capture accurate information in order to downstream the call appropriately; uses sound judgment and decision-making on when/if to stay on the line with the caller during mass call volume; identifies technical and operational issues with 911Q and escalates when appropriate to the ECC Supervisor.
- Screens callers to determine the nature of the emergency while obtaining necessary supplementary information; assigns an incident type and priority to the call; enters events into the CAD system; uses critical thinking skills and internal resources such as translation services, GIS mapping, provincial matrix and relays information and pertinent details to the file and ECO2; communicates with Central/Charge Dispatcher when required to address critical incidents.




- Responsible for completing risk assessment on all calls in a timely manner and handling high-stress and agile emergent events; makes decisions in urgent and life-critical situations while maintaining composure and providing support to the caller.
- Receives non-emergency calls and deciphers what protocol or procedures are required to process the call; refers calls to outside services if necessary; makes decisions with sound judgment while providing exemplary service to callers.
- Responsible for entering accurate and factual information related to calls in a timely manner, including phone numbers, addresses and other pertinent caller details into the CAD system.
- Responsible for monitoring various technologies, systems and messages and responding quickly, often with the caller on the line and responding to multiple events or inquiries at one time.
- Liaises closely with the ECO2 and Central/Charge Dispatcher under certain emergency situations in order to relay instructions to callers; obtains timely updates and ensures all additional information is accurately conveyed while maintaining phone contact with the caller; triages and relays information from responding agencies (first responders) while other tasks are in progress.
- Identifies appropriate information and relays to other agencies that might be required to support an event; utilizes translation services as needed for thorough understanding of caller communication.
- Accesses and follow protocol within CPIC and PRIME-BC using the CAD system and other information sources to make inquiries related to a report or event; displays high level of discretion and confidentiality for all databases used to support first responder/emergency re

📌 Emergency Call Taker (Vancouver)
🏢 E-Comm 9-1-1
📍 Vancouver