Turn Reflow’s first-demo excitement into customer adoption, retention, and growth through onboarding and workflow intelligence. This customer-facing role supports flexible work arrangements.

As Customer Success Manager, you will own setup, onboarding, adoption, and long-term success for partners. You will shorten time-to-value, structure customer feedback, and support product decisions. The work combines customer relationships, contract coordination, playbook creation, and growth experiments with founders.

Key Responsibilities:

- Own setup, onboarding, adoption, and long-term customer success
- Move customers quickly from demo value to adoption
- Structure feedback for product and engineering decisions
- Support contracts with partners and the legal team




- Build relationships supporting expansions and renewals

Requirements:

- Entrepreneurial experience as founder, early employee, or operator
- Technical, finance, economics, or product background
- Ability to understand business needs and configure products
- Strong written, verbal, and customer-facing communication
- Methodical approach to templates, metrics, and playbooks

Shape Reflow customer success through analytical onboarding, structured feedback, robust communication, and relationships supporting retention and growth.

📌 Customer Success Manager Reflow (Toronto)
🏢 Talantir
📍 Toronto