Lead Azure Operations and Governance as a Service Delivery Manager overseeing enterprise cloud infrastructure, distributed teams, and customer escalations.

This Service Delivery Manager role requires eight-plus years of overall IT industry experience and enterprise service delivery management. You will manage onsite and offshore delivery models, coordinate distributed teams, and serve customer stakeholders. The position focuses on reliable cloud operations, governance, performance monitoring, and compliance.

Key Responsibilities:

- Serve as primary client contact for service delivery matters
- Manage end-to-end Azure cloud infrastructure operations
- Coordinate incident, change, problem, and service request management
- Maintain contractual SLAs, KPIs, governance, and compliance requirements




- Drive continuous service improvement for reliability and customer satisfaction

Requirements:

- Eight-plus years of overall IT industry experience
- Enterprise service delivery management experience
- Experience managing onsite and offshore delivery models
- Solid customer-facing stakeholder and escalation management experience
- Azure operations, governance, and cloud infrastructure knowledge

Apply your Azure operations, governance, and stakeholder management expertise to strengthen enterprise service delivery and customer outcomes.

📌 Azure Service Delivery Manager (Montreal)
🏢 apptoza
📍 Montreal