Lead Sephora’s client experience at Yorkdale through team coaching and sales floor performance. This full-time, on-site role prioritizes exceptional service.

As Client Experience Manager, you oversee Sephora’s Stage and lead Stage Experience Leads and Beauty Advisors. You report to the Store Director while collaborating with Operations & Talent and Beauty Services Managers. Your work includes training, client feedback, events, visual merchandising, and vendor engagement.

Key Responsibilities:

- Train new and existing Beauty Advisors
- Address client feedback through Medallia and direct interactions
- Manage in-store events with Beauty Services
- Maintain sales floor visuals, testers, and supplies
- Support brand training and coaching effectiveness

Requirements:

- Two to four years’ management experience in beauty, retail, or service
- Proven success engaging and coaching teams
- Composure and managerial courage during difficult conversations
- Ability to identify and develop in-store talent
- Communication skills and Windows, Word, and Excel experience

Bring coaching, client service, and sales floor leadership to Sephora’s Stage at Yorkdale in North York.

📌 Sephora Client Experience Manager (Toronto)
🏢 Sephora
📍 Toronto