Use critical thinking and accurate data entry as an E-Comm Police Emergency Call Taker in British Columbia’s 9-1-1 communications centres. Support callers during urgent situations.

This regular full time position serves Police, Fire, and Ambulance calls through E-Comm 9-1-1. Call Takers screen emergencies, assess risk, assign priorities, and relay information to dispatchers. You will enter events into CAD, use translation services and mapping resources, and handle non-emergency calls. The Vancouver and Saanich centres operate continuously, supporting public and first responder safety across B.C.

Key Responsibilities:

- Receive, triage, and process emergency calls for appropriate services
- Screen callers and capture accurate incident information in CAD




- Assess risks and make decisions during life-critical situations
- Relay information and instructions to dispatchers and responding agencies
- Operate backup systems and follow established emergency protocols

Requirements:

- High School diploma with relevant courses or equivalent education and experience
- Minimum typing speed of 44 words per minute
- Computer experience in a Windows environment
- Some related experience in call-taking or communications
- Ability to obtain and maintain enhanced security clearance

Bring sound judgment, composure, and accurate communication to Police emergency call taking at E-Comm 9-1-1.

📌 Police Emergency Call Taker (Vancouver)
🏢 E-Comm 9-1-1
📍 Vancouver