At BCIT , people are at the heart of everything we do. Guided by our People Plan , Caring for Our People. Strengthening BCIT Together., we are committed to creating an setting where employees can thrive, grow, and feel a genuine sense of belonging. We foster healthy and supportive workplaces, invest in learning and development, strengthen connections across our community, and empower innovation and transformation. With a competitive compensation package, work-life balance, and opportunities for professional growth, BCIT offers a workplace where your contributions matter and your career can flourish. It’s one reason we’ve been recognized as one of BC’s Top Employers for more than a decade.

Position Summary

BCIT’s Downtown Campus is seeking a regular, full-time (1.0 FTE) Downtown Campus Service Support. This position is responsible for a variety of operations functions within the Downtown Campus ( DTC ). Duties and responsibilities are related to audio visual (AV) services, bookstore, ancillary support, and Student Information and Enrolment Services ( SIES ).

Duties & Responsibilities

AV Services/Circulation and Technical Support

- Responds to service calls from instructors, staff, students and external clients.
- Demonstrates, instructs and advises instructors, staff, students and external clients in the proper use and operation of a variety of audio visual equipment as appropriate.
- Assists in setting up AV equipment for special events, for both internal and external clients.
- Maintains AV booking/circulation schedule and help desk functions for walk‑ins, emails and paper requests.
- Ensures circulation equipment is in good operating condition.




- Checks integrity of laptop operating system; advise Information Technology Services ( ITS ) Downtown Campus to update files.
- Performs periodic visual inventory checks to facilitate the circulation process and update Cherwell Service Management for new or decommissioned equipment.
- Performs check on equipment for any errors, malfunctions, service problems, missing items.

Bookstore and Ancillary Support

- Operates sales and returns transactions on cash register and debit/credit transaction machine.
- Handles online book order pickups, and after-hour student identification card and library books pickups.
- Closes store and prints transactions settlement. Reconciles cash.
- Organizes instructor mailboxes in instructor resource room, prepares new instructor name tags, recycles old/leftover paper materials, accesses COGNOS reporting system to print attendance register for new term start.
- Organizes and delivers mail/packages to rooms as needed.
- Handles online document imaging requests from Part-time Studies ( PTS ) instructors.
- Replenishes copier paper, toner and staples.
- Reports to Facilities Management on facilities issues, e.g. HVAC , plumbing, electrical, cleaning and room setup.

Student Information and Enrolment Services ( SIES )

- Provides information on courses and programs, including availability and eligibility requirements.




- Entrs client information and creates identification on student information system.
- Registers students into courses and information sessions.
- Collects and processes a variety of payments by determining appropriate coding for specific fee assessments, balancing total, identifying discrepancies and reconciling end‑of‑day report.
- Handles cash and debit transactions.

Other

- Reports to Supervisor any unresolved issues that need further attention and follows up as necessary.
- Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP ).
- Undertakes related duties as assigned consistent with the job grade for this position.

Qualifications

The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT . The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education

- Requires the equivalent of completion of specialized training programs of up to two years in duration such as a Diploma of Technology or completion of a two-year full‑time program from a Community College, preferably a certificate in electronics. Formal training in audio‑visual services (i.e. industry training, seminars, associated credentialing such as electronics training or Certified Technology Specialist).

Experience

- Two years’ general technical experience plus two years’ practical current experience in a similar position (which includes experience with AV control systems, troublesh

📌 Downtown Campus Service Support (Burnaby)
🏢 British Columbia Institute of Technology
📍 Burnaby