Danby is searching for an ERP & Business Systems Manager to lead business systems alignment, operational support, and delivery across NetSuite, EDI, and related integrations. Acting as the connection between the business and IT, this role translates operational needs into clear priorities and ensures dependable execution.

Reporting to the IT Manager, this position coordinates delivery across Infrastructure, ERP & Business Applications, and partners closely with the Full Stack Developer who leads EDI development. The manager oversees team execution, support expectations, process documentation, and vendor relationships, relying on technical specialists for configuration and development.

KEY RESPONSIBILITIES

- Own business-systems accountability for the ERP (currently NetSuite) and the supporting EDI ecosystem, ensuring continuity, reliability, and effective support.
- Document the end-to-end Order-to-Cash process, including system touchpoints, handoffs, exceptions, and support ownership.
- Establish clear maintenance, incident response, escalation, and knowledge-transfer expectations for ongoing operations.
- Coordinate resolution of recurring system issues affecting order intake, fulfillment, shipping, invoicing, and customer service.
- Identify process and system risks, strengthen controls, and drive sustainable improvements through the technical team.

ERP, EDI & Order-to-Cash Support - 30%

- Lead and coordinate ERP and business applications delivery through the relevant technical leads, work with the Business Analyst on requirements and priorities, and coordinate EDI delivery with the Full Stack Developer.
- Partner with the Full Stack Developer at the same management layer to align development priorities, dependencies, and outcomes.




- Apply project management practices where needed to manage intake, backlog prioritization, delivery plans, milestones, resource capacity, blockers, and measurable service outcomes.
- Coach and mentor team members, providing regular feedback and supporting professional development.
- Lead the team using Agile and Scrum as the primary delivery framework: facilitate stand-ups, backlog refinement, sprint planning, reviews, and retrospectives, and drive continuous improvement (with Lean principles applied throughout), managing work in Jira.
- Act as Scrum Master (training provided): support the development team to stay focused on delivery, remove blockers, and work closely with the Product Owner (the IT Manager) on backlog priorities and sprint goals.
- Ensure requirements, testing, user acceptance, documentation, go-live readiness, and support transitions are completed.
- Track progress, risks, and dependencies; communicate realistic commitments and escalations promptly.
- Review and approve team time cards, ensuring accuracy and timely submission.

People Leadership & Agile Delivery Management - 30%

- Lead and coordinate ERP and business applications delivery through the relevant technical leads, work with the Business Analyst on requirements and priorities, and coordinate EDI delivery with the Full Stack Developer.




- Partner with the Full Stack Developer at the same management layer to align development priorities, dependencies, and outcomes.
- Apply project management practices where needed to manage intake, backlog prioritization, delivery plans, milestones, resource capacity, blockers, and measurable service outcomes.
- Coach and mentor team members, providing regular feedback and supporting career development.
- Lead the team using Agile and Scrum as the primary delivery framework: facilitate stand-ups, backlog refinement, sprint planning, reviews, and retrospectives, and drive continuous improvement (with Lean principles applied throughout), managing work in Jira.
- Act as Scrum Master (training provided): support the development team to stay focused on delivery, remove blockers, and work closely with the Product Owner (the IT Manager) on backlog priorities and sprint goals.
- Ensure requirements, testing, user acceptance, documentation, go-live readiness, and support transitions are completed.
- Track progress, risks, and dependencies; communicate realistic commitments and escalations promptly.
- Review and approve team time cards, ensuring accuracy and timely submission.

Business Partnership, AI Adoption & Process Improvement - 25%

- Serve as the primary bridge between business leaders, operational teams, and IT technical resources on ERP/EDI matters.
- Engage Sales, Finance, Operations, Supply Chain, and other departments to translate business needs into actionable requirements.
- Support escalations from across the organization, and plan and deliver clear communications on projects, changes, and incidents.
- Facilitate process mapping,

📌 ERP & Business Systems Manager (Guelph)
🏢 Danby Appliances
📍 Guelph