Use medical office administration and customer service skills as an EMR Customer Support Analyst, working remotely from the Vancouver Area. Support clinics through phone, email, troubleshooting, and training.

Ava Industries seeks an experienced analyst with at least two years of medical office administration experience. You will support users of Ava EMR while understanding medical terminology, clinical workflows, and BC healthcare systems. The position is full time and permanent, with occasional travel for meetings or clinic visits.

Key Responsibilities:

- Provide customer support through phone and email
- Troubleshoot software issues and deliver effective solutions
- Train new and existing Ava users remotely and in person
- Create user guides, manuals,



and video tutorials
- Report software bugs and communicate product updates

Requirements:

- Minimum two years as an MOA in medical settings
- Strong interpersonal, verbal, and written communication skills
- Knowledge of medical terminology and clinical workflows
- Google Workspace proficiency and document creation experience
- Valid driver's license and vehicle access as needed

Apply medical office expertise, customer support, and EMR knowledge while helping Ava clinics improve workflows and patient care.

📌 Ava EMR Customer Support Analyst (Vancouver)
🏢 AVA Industries
📍 Vancouver