Purpose

Amazing things happen when diverse communities work together to create positive change. Together, we are making things right for our communities, our planet, and our future.Markham Campus (MC) will embed York University in the heart of one of the most diverse and dynamic urban communities in the province and country. Reflecting the local economy, academic programs and research will revolve around the core themes of technology and entrepreneurship and how they are driving innovation across all areas of knowledge and society. Challenging the traditions of what a university campus can offer. Markham Campus will act as a unique meeting place for students to interact directly with employers, start-up companies, and community partners from across the region. Under the direction of the Manager, Student Success and Academic Advising ('Manager'), the Student Success & Academic Advisor ('Advisor') empowers students and facilitates their academic, personal, and professional success as they transition in and progress through the completion of their academic program(s) and university experience. This role is instrumental in advancing the objective of Markham Student Success & Advising to provide an excellent academic advising experience, both at Markham Campus and in partnership across the University.The Advisor will coordinate and deliver academic advising services for future, new and continuing students across programs offered at Markham Campus. The Advisor will contribute to the student success, satisfaction, and retention at Markham Campus. As part of Markham Campus' integrated Student Success & Advising unit, the Advisor plays a key role in building a culture of service excellence, fostering seamless transitions between students and Academic Advising,



Student Support Advising (Registrarial, Admission, and Student Financial Services), Learning Skills & Numeracy Support, and Career Education & Development support services.

Education

Master's degree in Education, Adult Education, Higher Education, Psychology, Student Development, Counselling, or other directly related field or an equivalent of 5 years recent experience (defined as within the last six years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

Experience

Minimum three (3) years related developmental academic advising and/or student service program development and implementation experience in a high-volume academic environment, involving project planning and coordinating programming activities and workflow. This includes interpreting and applying and relaying complex policies and legislation, advising on a variety of matters related to academic programs, assessing student academic records, in a student service area.

Skills

- Proven student-centered service delivery and commitment to service excellence.
- Ability to foster and contribute to a positive, supportive, productive, respectful and inclusive team setting of high-performance, with proven teamwork and relationship building skills.




- Proficiency in conflict resolution, demonstrating the ability to exercise sound judgment in evaluating individual situations and solving problems cooperatively with students and colleagues at all levels. Adept in appropriately escalating issues as necessary.
- Well-developed skills in relationship building with students, colleagues, management, faculty members, community partners, external partners, etc.
- Project planning, coordination and implementation.
- Demonstrated informal and collegial leadership skills.
- Complex academic advising, including degree requirements, transfer credit interpretation, academic penalties and progression.
- Developmental advising and strategies for improving academic performance.
- Knowledge of academic programs at York.
- Knowledge of and understanding degree requirements and academic legislation.
- Effective communication skills to elicit, interpret and summarize information.
- Ability to independently source and apply information from multiple resources, creating an organized repertoire for easy referencing in training, instructing students, and supporting colleagues, management, and faculty.
- Data input, collection and reporting.
- Effective public speaking and presentation skills.
- Effective interpersonal skills.
- Ability to use tact and diplomacy and discretion when dealing with others.
- Ability to recognize and respect others' diversity and individual differences.
- Ability to maintain confidentiality.
- Demonstrated good attendance and punctuality.
- Excellent attention and accuracy to detail.
- Ability to exercise good judgment in analyzing, evaluating and solving problems. Proficient in dealing with sensit

📌 Student Success and Academic Advisor (Markham)
🏢 York University International
📍 Markham