Career with Purpose and Heart

Happier Aging Philosophy

you.

Caregiving as a Career

A Career with Purpose and Heart

YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.

Happier Aging Philosophy

At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, aging should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with you.

Caregiving as a Career

We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.

Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

Position Summary

At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to senior’s hearts. We have a mission to help seniors continue doing what they love most.

We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again – that is Happier Aging

Position Summary





As a member of the Nurse Next Door team you understand how to hustle with hear t – this is essential. You enjoy working collaboratively with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being part of an organization that is changing the way we deliver home care through our Happier Aging philosophy.

In this role, you are responsible for driving business results through consult conversion, exceptional client experiences, and strong caregiver leadership.

Main Duties & Responsibilities

Client Care Delivery and Experience

- Attends First Visits with Caregivers to ensure care plans are executed per the Service Agreement; set and role models expectations.
- Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium experience supporting Net Promoter Scores of 9+.
- Develop and update individualized care plans.
- Educates clients on self-care and evaluates and evaluate outcomes.
- Monitors risk and trends, adapts care as needed
- Coordinates care and implement clinical solutions aligned to client goals

People Leadership

- Leads caregivers to results by setting clear goals, assigning tasks,



coaching in the moment and supporting ongoing learning.
- Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers bring peace of mind to our clients and their families
- Support caregiver performance and availability to meet business needs and ensure compliance with systems and standards.
- Support caregiver education including Discovery Day and monthly in-service.
- Evaluates caregiver performance and job satisfaction through First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience, supporting employee experience and Net Promoter Score of 9+.

Consult Conversion

- Conducts Caring Consults, assessing Client’s physical, emotional and environmental needs and advises on Client care; achieves 90% conversion goal.
- Drives business interest by building relationships with community leaders and professional organizations that generate referrals
- Develops, promotes and ensures high quality, cutting-edge customer service
- Acts as trusted advisor during Caring Consult so clients and families have all information needed to begin care confidently.

Scheduling Collaboration

- Hands off accurate and timely client & caregiver files to the Care Services (CSC) team to support scheduling excellence and urgent inquiries
- Communicate changes in client needs and caregiver assignments to CSC.
- Support coverage solutions during urgent care, cancellations or limited availability; assists with scheduling as needed
- Ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5%
- Maintain data integrity and file compl

📌 Nurse Client Care Coordinator (Richmond Hill)
🏢 Nurse Next Door Home Care Services
📍 Richmond Hill